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TECH TALK | UNDERSTANDING CUSTOMER NEEDS WITH NLP (mit dida)

KI_Park Februar 2019 Ki Park Tech Talk mit dem AI Flagship in Zusammenarbeit mit dem KI Netzwerk, um die neuesten Fortschritte im Innovationsökosystem zu erkunden.

Datum und Uhrzeit:
19/1/2023

11:00am – 12:00pm

Teilnahme:
Virtuell

BESCHREIBUNG:

Our upcoming Tech Talk is dedicated to the topic of Understanding Customer Needs with NLP. Most people dislike being limited to predefined options e.g. when entering information in online services and want to be able to input text in their own words. However most data processing still relies on structured data. Luckily, recent progress in the field of Natural Language Processing allows us to replace predefined options with free-form text input. In this Tech Talk Angela Maennel, Machine Learning Scientist at dida will present a use case she at dida worked on for a mobile vet service called felmo. Using their approach enabled the customer to structure appointments more efficiently while ensuring customer satisfaction and engagement. 

Video ansehen (Einbindung über Youtube)