Date and time:
19/1/2023
11:00am - 12:00pm
Participation:
Virtual
DESCRIPTION:
Our upcoming Tech Talk is dedicated to the topic of Understanding Customer Needs with NLP. Most people dislike being limited to predefined options e.g. when entering information in online services and want to be able to input text in their own words. However, most data processing still relies on structured data. Luckily, recent progress in the field of Natural Language Processing allows us to replace predefined options with free-form text input. In this Tech Talk Angela Maennel, Machine Learning Scientist at dida will present a use case she at dida worked on for a mobile vet service called felmo. Using their approach enabled the customer to structure appointments more efficiently while ensuring customer satisfaction and engagement.
